If you are using on premise edition then here is a link to follow regarding workflow utilities:
blog.sonomapartners.com/.../workflow-utilities-for-crm-2011-on-premise-editions.html
If you are using on premise edition then here is a link to follow regarding workflow utilities:
blog.sonomapartners.com/.../workflow-utilities-for-crm-2011-on-premise-editions.html