Yeah i was told very similar, they must be reading from a script. There's at least 3 of us in this thread with the issue, which means Microsoft are either liars or incompetent. Not that this is likely news to anyone. I suppose they anticipated a small percentage of kickback and judged it acceptable. A colleague of mine has worked at various large organisations running CRM (such as Rolls Royce), and you can guarantee they are not suffering from this issue, but they also have far more users. Absent clarity from Microsoft which I'm sure we'll never get, I imagine for small sized CRM implementations with lower users this limit is here to stay.
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