Summary
On January 15, 2013, an issue in one of Microsoft's datacenters caused the CRM Online service to be unavailable. The problem affected 100% of organizations hosted in the Americas datacenters. Microsoft engineers took action to resolve the issue. This outage also impacted many other Microsoft Services hosted out of the same North America datacenter.
Customer Impact
CRM Online customers with organizations hosted in North America datacenters were unable to access the CRM Online service during the service incident.
Incident Start Date and Time
January 15, 2013, at 2:13 AM USA PT
Date and Time Service was Restored
January 15, 2013, at 2:45 AM USA PT
Root Cause
The Microsoft Networking team has finalized and published their post-mortem report for this service incident. The root cause was a network hardware configuration value that was incorrect.
Next Steps
Issue | Next Step | Team Owner | Timeline |
Post mortem
| Complete the post mortem and publish the report. | Microsoft Networking | Done |
Audit all devices | Audit all devices to see if others may have the same incorrect configuration value, and correct any found. | Microsoft Networking | Done |
On-going monitoring and detection
| Implement additional detection monitoring and alerting for the impacted configuration value. | Microsoft Networking
| No specific timeline has been identified by the team |
PIR posted for Office365 Tenant Admins: CR 2712