As you have probably already gathered I'm a big fan of Analytics and Visualisations so when my colleague Manuel Altermatt told me he was doing some work on CRM and Data Mining and wanted to do a guest post I jumped at the chance! You can contact manuel on analyticalcrm@outlook.com.
Whilst Dynamics CRM is widely recognized for its strong operational capabilities, the outstanding analytical capabilities which arise in conjunction with SQL Server are sometimes overlooked.
Very informative post regarding Data Mining with Microsoft Dynamics CRM