I have a user that is on a Windows 7 laptop using Outlook 2010 and has the CRM for Outlook addin RU11 installed. When the user is on the network the CRM addin works fine. When the user goes off the network (outlook is still on the network through Outlook Web Access Configuration) the CRM Addin crashes her outlook. Has anyone else experienced this issue. There is noting noted in event viewer with the exception of Event ID 5972 MSCRMAddin failure indicating The description for Event ID 5972 from source MSCRMAddin cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
We have given the user a brand new laptop, reinstalled Outlook and repaired her ost file and she still gets this error. However when the CRM Addin is uninstalled the issue goes away.