If we have requirement that can be solved by using separate queues (single/multiple teams can work on each queue ) or different views , then which solution is better w.r.t performance and future support/enhancements from CRM?
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If we have requirement that can be solved by using separate queues (single/multiple teams can work on each queue ) or different views , then which solution is better w.r.t performance and future support/enhancements from CRM?