Forum Post: RE: No 'Create Activities' dialog box appears at end of email mail merge on list members?

Thank you for your quick reply.

Yes, we are using outlook client. The email was send successfully, but it is not creating activities. Here is the log that shows an error when i use tracing in outlook.

HideGridPlate() Plate successfully removed.

[2013-08-21 09:23:26.044] Process:OUTLOOK |Organization:19863a60-b4df-47dd-8bcd-f0d6e4345261 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId:  | GridAndVizControl.HideGridPlate  ilOffset = 0x5D

Dispose SqlCeConnection Database C:\Users\[myclient]\AppData\Local\Microsoft\MSCRM\Client\CrmCache.sdf Thread 24 Threadpool? True CreateConnectionsEveryTime? True

[2013-08-21 09:23:36.786] Process:OUTLOOK |Organization:19863a60-b4df-47dd-8bcd-f0d6e4345261 |Thread:   30 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId:  | OutlookItemWrapper.GetSmtpAddress  ilOffset = 0x84

>Client Process Proxy Closed

[2013-08-21 09:24:17.890] Process:OUTLOOK |Organization:19863a60-b4df-47dd-8bcd-f0d6e4345261 |Thread:   39 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId:  | DuplexChannelFactoryCache.IsValidChannel  ilOffset = 0x56

[2013-08-21 09:24:17.921] Process:OUTLOOK |Organization:19863a60-b4df-47dd-8bcd-f0d6e4345261 |Thread:   39 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId:  | ClientProcessProxy.Host_Faulted  ilOffset = 0x14

After i compared with another log, i found out that a process that called  track activities is missing. (The following address cannot be found on the tracing log

http://MyServer:5555/MyCompany/tools/mailmerge/trackactivities.aspx?activitytypecode=4207&entitytypecode=2&showquickcampaign=false&showassignactivity=true)