Hi there, we are doing the exact same thing. I know this thread is a bit old but would love to revive the conversation on this. Citrix now have the ability to put information in to each close GTA session. Right now this information goes in to their own service desk product but we would love to see someone implement an API in to GTA for CRM 2011 as it would save a lot of time getting our support guys to put in accurate time information. The GTA session time could be used as a new activity type in CRM and associate to a case.
↧