Hi there,
We were and we still are angry about this product. I explain :
We experiments lots of bugs in v2.xxx, slow processing, sometimes too few information to understand an error, accessing map logs is very very slow even if the MSDI Log tables data is empty (and awful if lots of data), odd sync. errors etc..
So after my holidays I decide search for a new version. MBS Dynamics Connector web page is not enough clear, the page looks the same as last year and I did not understand that it offers last version of the product. (No versionning or history..)
So I download last version (3.0.217.1) to hope it could resolve our problems.
It was a DISASTER.
The product did not upgrade the connector but DELETE it (2.3.1306.1) and CLEAN entirely the program folder and the data in database so we lost all our work and of course lost our data sync between Nav (2009 R2) and CRM (2011).
Hopefully we have system file and database backup.
I decide to keep the new version and to recreate all our adaptater and maps, hoping it could be finally better then before.
One integration is done actually and it is WORSE than the version 2 :
- When the server is loading, windows the connector service does not start automatically (I can start it manually but needs about 10 seconds to start)
- The UI open quickly but navigation is still slow (idem for log access)
- The data synchronisation takes a HUGE TIME, LOT MORE THAN BEFORE, eg :
[NAV Contact Card to Contact] has completed. 1473 record(s) have been written. 16 record(s) have been deleted. 0 record(s) have failed. 0 record(s) were filtered. Total runtime was 1980.0083058 seconds.
1.3 seconds per record !!
- During the sync process, huge load of CPU and high network traffic (2 to 10 % of 1 Gbits network)
We use to make records updates from Nav and with 200 000 Contacts we cannot wait next month to get the update in CRM.
So What could it be done to solve these performance problem ?
We have 2 physical servers
- CRM Web : 2008R2 12 cores 6 Go RAM
- CRM SQL : 2008R2 12 cores 22 Go RAM where connector service is installed
The 2 servers are located in our own datacenter.
Any help is welcome