Hi Casey,
Thanks for your question. My name is Josh Wells and I am a support engineer on the Microsoft Dynamics support team. I see you have a couple of forum posts so I'll respond back to the other one shortly here.
In regards to your issue, you should be able to open up the XML file within Word and just modify it there. Are you able to open it in Word and make the change? After you do that, just re-upload your template.
Hope this helps.