Quantcast
Channel: Microsoft Dynamics CRM
Viewing all articles
Browse latest Browse all 123975

Forum Post: RE: Handling Enquiries in CRM

$
0
0

Hi there!

If your inquiries are service-oriented in nature, you might consider using Cases.  If they are leads or sales/marketing oriented, then might consider using Campaign Responses.  Here is an article about Campaign Responses.  

If you are not working with a Microsoft partner, I would definitely recommend it, as they can  analyze your business processes and help make these architectural decisions for how to best leverage the application's built-in functionality for your business.


Viewing all articles
Browse latest Browse all 123975

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>