1. Dial 877-CRM Choice ( 877-276-2464) and requests for a backup of their org
2. Billing will verify credentials and checks to see if it’s a migration from Online to on-prem (closing out their online subscription) or if it’s a test / dummy backup.
3. They initiate the support case that comes to the online team
4. Online team takes a backup, puts the files in a remote location
5. Support engineer checks the backup against the org name—
6. The DB is put on a FTP site for download
Thanks,
Mohammad