Forum Post: RE: How can I get a hold of the backend data?

1. Dial 877-CRM Choice ( 877-276-2464) and requests for a backup of their org

2. Billing will verify credentials and checks to see if it’s a migration from Online to on-prem (closing out their online subscription) or if it’s a test / dummy backup.

3. They initiate the support case that comes to the online team

4. Online team takes a backup, puts the files in a remote location

5. Support engineer checks the backup against the org name—

6. The DB is put on a FTP site for download

Thanks,

Mohammad