Creating a task in CRM is the point of departure of workflow syncing thru different entities available in Dynamics CRM Deployment. You should consider that a task will be first regarless to a group of users since its deployment from the task definition. In this case, because you don't know which user will first create the task and possibly, all users that can create a task have not the same work hours. Moreover, I don't know if you can clearly edit specific time for tasking and phonecall and if it will be a logical way to do it.
↧