Power of Choice is an option, there are some other options for that you may reach the CRM Online Support team
1. Call Billing 877-CRM Choice ( 877-276-2464) and requests for a backup of the org
2. Billing will verify credentials and checks to see if it’s a migration from Online to on-premise (closing out the online subscription) or if it’s a test / dummy backup.
3. They initiate the support case that comes to the online team
4. Online team takes a backup, puts the files in a remote location
5. Support engineer (from the CRM online team) checks the backup against the org name
6. The DB is put on a FTP site for download
Thanks,
Mohammad