Adding another to your list. Just saw this at the Microsoft Dynamics Convergence conference - Avepoint (www.avepoint.com) now has a small-ish suite of Dynamics CRM utilities including one called CallAssist which can connect into Lync, Skype, or TAPI enabled phone systems. In a demo at the conference it looked pretty good and could be configured to pop up the contact record (for example) if the inbound phone number was recognized within the CRM database.
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