· You get charged travel and time just to meet them!
· Your sales person can only get a meeting – only to introduce another person there that can address your questions
· They can’t provide your billing rate without drawing a matrix
· They say “WOW” that is crazy and can never be done with a perplexed look.
· They don’t support your mission statement, vision or ongoing operation.
· They don’t know the scope of the project, just how much time they have to bill.
· Their ‘solution’ is always custom development
· Each conversation with the partner is with a new person
· There is no innovation or thought leadership to help take your solution, and ultimately your organization, to the next level.
· You’re my only client running this module so….good luck with that.
· They can’t justify what they have done on recent work.
· I don’t know how to fix your software but happy to sell you a new server or support plan to help.
· You have over 20 different tasks (or very minor projects) that have gone on so long that you have forgotten!
· They are your best friend before the deal but afterwards, are completely gone.
· They turn around an estimate in an hour for a complex project after a 30 minute phone call with you.
· They “know what you want” without asking any questions.
